I finally had to use the telephone Windows Activation process today. My Windows XP Home Edition (yea, it’s old) install had finally gone through enough changes that it wouldn’t activate via the internet. The problem was relatively painless. I called an 800 number (at least here in the US). It was all voice automation. I answered a few yes/no questions and read a rather long number that was displayed on the activation screen. More yes/no questions then I typed in a rather long number that was given to me.
The number entry was rather tedious but not really a problem. The voice automation worked well. My only problem was in the instructions that followed the number entry. The attendant would pause between the instructions and if I spoke (since I already knew the command) it wouldn’t understand and would repeat the instructions. So I just needed to be patient.